Privacy Notice

Introduction and Scope

Ffbet acts as the data controller for the personal data described in this notice. This Privacy Notice explains how we collect, use, disclose, store, and protect your information in connection with our gambling services. It covers data obtained when you interact with our platform, create an account, place bets, make payments, contact support, or when data is generated by your use of our services. By using our services, you acknowledge and consent to the processing described in this Notice.

This Notice applies to all Ffbet platforms, applications, products and services that process personal data in connection with gambling, payments, customer support, marketing, or risk management.

Categories of Personal Data We Collect

  • Contact and Identity Data: name, date of birth, postal address, email address, phone number, and government-issued identification documents used for identity verification.
  • Account and Profile Data: username, gender, date of birth, account status, preferred language, and communications preferences.
  • Banking and Payment Data: payment method, transaction references, deposit and withdrawal history, and the last four digits of payment cards where required for security and reconciliation.
  • Betting and Activity Data: bets placed, game history, winnings and losses, timestamps, device and IP information used for security and anti-fraud checks.
  • Verification and Source Data: documents and information obtained to verify identity, source of funds, and to comply with regulatory requirements; may include facial evidence when required by verification procedures.
  • Automatically Collected and Technical Data: device identifiers, IP address, approximate location, browser type and version, operating system, pages visited, time spent on site, and referral source for technical analysis and fraud prevention.
  • Cookies and Tracking Data: cookie identifiers and similar technologies used to maintain session state, preferences, and site performance.

Purpose of Processing and Legal Bases

  • Provide and Manage Services: establish and administer your account, verify identity, enable gameplay, process deposits and withdrawals. Legal basis: contractual necessity and legitimate interests in operating a compliant, secure platform.
  • Security and Fraud Prevention: monitor for fraud, verify transactions, and protect against cyber threats. Legal basis: legitimate interests and compliance with anti-fraud obligations.
  • Regulatory Compliance: perform identity verification, anti-money laundering (AML) and know-your-customer (KYC) checks, age verification, and reporting where required. Legal basis: legal obligations and legitimate interests in maintaining a compliant operation.
  • Account Management and Support: respond to inquiries, resolve issues, and maintain service quality. Legal basis: contractual necessity and legitimate interests in customer care.
  • Payment Processing and Reconciliation: process deposits and withdrawals, ensure secure payment processing, and detect payment anomalies. Legal basis: contractual necessity and legal obligations related to payments.
  • Marketing and Communications: provide information about products and services you have opted into; manage preferences and communications. Legal basis: consent or legitimate interests when consent is not required.
  • Risk and Responsible Gaming: monitor play patterns to identify potential problem gambling and deliver responsible gaming measures. Legal basis: legitimate interests and regulatory requirements.
  • Analytics and Improvement: analyze usage to improve our services, security, and user experience. Legal basis: legitimate interests.

Sharing and Disclosure of Personal Data

We may disclose your personal data to:

  • Service providers who perform functions on our behalf (identity verification, payment processing, customer support, IT and cybersecurity, data hosting, marketing services, and analytics).
  • Financial institutions and payment processors to facilitate transactions and reconcile accounts.
  • Regulators, licensing authorities, and law enforcement as required by applicable law and regulatory obligations.
  • Auditors, legal, and compliance advisors as necessary for governance and compliance purposes.
  • Carrier services for prize fulfillment where applicable.
  • Affiliates and business partners in connection with our services, in accordance with contractual protections and data processing agreements.

We may transfer personal data to entities located in jurisdictions outside your country or region. In such cases, we ensure appropriate safeguards, including contractual arrangements that require equivalent data protection standards and, where applicable, other recognized transfer mechanisms.

Data Security and Retention

We implement technical and organizational measures to protect your data, including encryption in transit using TLS, encryption at rest where appropriate, access controls, and multi-layer security monitoring. We retain personal data only for as long as necessary to fulfill the purposes described in this Notice and to comply with legal, regulatory, or contractual obligations. Transactional data (deposits, withdrawals, bets) is retained for a minimum of five years unless a longer period is required by law. When data is no longer needed, we securely delete or anonymise it.

International Transfers

Where data is transferred to recipients in jurisdictions outside the European Economic Area or other regions with different data protection laws, we implement safeguards such as standard contractual clauses or other legally recognized transfer mechanisms to protect your data.

Your Rights

You have rights regarding your personal data, subject to applicable law:

  • Right of Access: obtain a copy of your personal data processed by us.
  • Right to Rectification: request correction of inaccurate or incomplete data.
  • Right to Erasure: request deletion of personal data in certain circumstances.
  • Right to Restrict Processing: limit processing in certain situations.
  • Right to Data Portability: receive your data in a structured, commonly used format and transmit to another controller where feasible.
  • Right to Withdraw Consent: withdraw consent for processing based on consent, without affecting processing based on other grounds.
  • Right to Object: object to processing based on legitimate interests or for direct marketing, when applicable.

To exercise these rights, contact our support team via the in platform contact option. We will verify your identity and respond within one month; a longer period may apply for complex requests with prior notice.

Marketing and Communications Preferences

You may opt out of marketing communications at any time. We maintain separate records for marketing preferences and service communications, and withdrawing consent will not affect necessary service-related processing.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable site functionality, analyze usage, and personalize experiences. Essential cookies are required for login and security; disabling non-essential cookies may limit certain features. You may adjust cookie preferences in the platform settings, subject to applicable laws and regulatory requirements.

Children and Minors

Our services are not intended for individuals under the legal age to gamble. We implement age verification procedures and will not knowingly process data of minors. If we become aware of data relating to a minor, we will take steps to remove it from active processing where required by law.

Self-Exclusion and Responsible Gaming

We support self-exclusion requests to temporarily block or permanently suspend accounts. Self-exclusion data may include account data, identity verification, payment data, and contact data to enforce restrictions and communicate about safety measures. We provide tools and resources to promote responsible gaming in line with regulatory requirements.

Data Protection Officer and Contact Details

If you have questions or concerns about this Privacy Notice or our processing of your personal data, you may contact our support team through the platform’s help channels. We may also designate a data protection officer to oversee compliance and address inquiries related to data protection.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Material changes will be communicated within the platform or through other appropriate channels. The current version will always be available on the platform for review.

Summary of How to Exercise Your Rights

Submit requests through the platform’s support or privacy channels. Include sufficient information to identify you and your data requests. We will verify your identity before processing requests and provide a timely response consistent with applicable law.